VR is recommended for ages 8+, as headsets may be too big for younger kids. Most games suit ages 8+, though some have height or age limits. Kids under 12 must be accompanied by an adult. If they've used our Vive Focus 3 before, they’re likely good to go! Questions? Just ask—we’re happy to help!

Your booking time includes setup and training, so we ask that you arrive at least 15 minutes early to ensure a smooth and full experience. Arriving late may cut into your gameplay time, as sessions are scheduled back-to-back. If you need to reschedule, please call us as soon as possible. Thank you for helping us provide the best experience for everyone.

No experience needed! Whether it's your first time or your hundredth, our staff will guide you every step of the way.

Most standard glasses will comfortably fit inside the VR headset, allowing you to enjoy an immersive experience without removing your eyewear.

Dress for comfort. We recommend casual clothing and closed-toe shoes - avoid high heels or bulky outerwear.

You can keep your belongings safe in one of our lockers! We offer free of charge lockers on-site for you to store your personal items while you enjoy your VR experience.

FREE ROAM is a form of VR entertainment where players experience VR by physically walking and interacting with the virtual world giving the players a heightened sense of realism than other forms of VR entertainment. Unlike using buttons to teleport (walk-in VR) and using controls to interact, in FREE ROAM players will physically walk and games are programmed cleverly to give the players a vast sense of space and realism. Another big advantage FREE ROAM has over other forms of VR entertainment is this cannot be duplicated in a home or consumer environment.

Free Roam VR Escape Rooms deliver an adrenaline-packed experience you won’t find anywhere else. Freedom to Move – Walk, explore, and interact without boundaries. Bigger Adventures – Step into massive virtual worlds like haunted castles, ancient temples, or futuristic cities. Unforgettable Teamwork – Communicate, strategize, and solve puzzles together in real-time. Immersion Like Never Before – No wires, no limits - just you and your mission. Perfect for friends, families, parties, and team-building events.

If you need to cancel or request a refund for your booking, please contact us via phone, email, or through your booking confirmation link. We'll be happy to assist you. Reservations cancelled at least 48 hours in advance are eligible for a full refund. All refunds will be issued to the original payment method.

• The booking fee is non-refundable

• Cancellations made within 7 to 3 days of the event are eligible for 70% credit.

• Cancellations made within 72 to 24 hours of the event are eligible for 50% credit.

• Missed events without notice will be no refund, no credit.